Positive Promotions Reviews

We ordered Mothers Day Pens in March and needed them for a preschool event on the friday before Mothers Day and they kept saying items on back order and I called over and over letting them know I needed them by a certain date and they said we would receive them and when I tracked them on the date we needed them delivered they will not be here until 2 days after our event. I wonder if we will get our Fathers Day Pens in time we ordered them the same day. Unfortunately this is not a reliable Company.

My story is similar to the "Father's Day" fiasco. We will call mine the "Cancer Day" fiasco. I ordered materials well in advance. Only a portion of my order arrived much later than October, which is breast cancer awareness month. Trying to be a kind and compassionate pastor, I ordered something else. Finally, the wrong thing arrived by Fed-Ex. I have been trying to return the items for three months. Each time my secretary or I inquired about the labels, we were told three to five days and we would have the labels, but to no avail. This happened more times than I care to mention. Of course, we have received the bill, with a letter from their finance department, kindly reminding of us of our late payment. Mind you, we have been trying to return the wrong items for more than sixty days. Today, we gave them a new email address for the labels to be sent to and we were told we would receive the labels in another three to five days. I asked if I could go to Fed-Ex and mail them myself. I was told yes, but I would have to pay for the shipping. I DO NOT HAVE CONFIDENCE IN POSITIVE PROMOTIONS. This began in September 2022 and is still going on in February 2023! WOW

Hard pass on these guys.

We inquired with several companies to fill a $75k order, asking for samples from each of them. We placed the sample order, got a confirmation, and that was it. No samples and no responses to our attempts to get an update. Thankfully, there are other, professional companies out there that not only got our 4th quarter order, but will get our future business. Positive Promotions will not

Do not order from this company unless you're okay with the headaches that will follow! I ordered items a month ahead and at this point they are two weeks late. I reached out to the customer service and the response was basically "oh well." They claimed the items were out of stock. But I received no such notice when I ordered or in the weeks that I've waited, and they are refusing to refund even the shipping. I've been burned by this company before. It's my bad for giving them a third chance. They're business practices are terrible. There is nothing Positive about them.

I will admit I was hesitant after reading reviews. I requested a sample first and was put in touch with a dedicated account exec John. John went above and beyond to ensure that my order was completed and correct. The product was as expected.

Orders were never received. Bad communication. Stay away from this website. Will leave you hanging and dry.

Horrible communication and messed up my event. Art was submitted two different ways - online and email. Didn't confirm for days.

Four days before my even they told me they didn't have the promo items in stock, so no way to order from somewhere else.

Can't recommend.

Don't waste your time or money on this company! This company is the most unprofessional company I have ever worked with! A waste of $20,000 on marketing merchandise and they couldn't get my order right if their lives depended on it. Every single item I ordered they made a mistake on. The printing is awful. They don't have the ability to stick to deadlines or deliver anything according to what you expect. Don't waste your time with this company, you're better off spending a little more money elsewhere but actually receiving a quality product and peace of mind. I spent three months with this company trying to get my order right and in the end they screwed me and would not redo one of the products. They expected me to distribute merchandise that was not reflective of our brand and was just not legible to the eye. Their coloring scheme is extremely off. They will send you a product without doing any quality control and waste your time and your money. They will take your money upfront and afterwards you're gonna have to chase them down to get your order right and even completed by the deadline you expect. Their customer service is awful. I left numerous messages for managers who never returned my call to this day. This company is the worst and I will never work with them again. I suggest working with someone else for your marketing materials. Low quality products, awful customer service, poor printing., Inaccurate shipping promises, unprofessional artwork., Terrible all around. I ordered seven different items and they managed to screw up six of them. The water bottles are like tinfoil the quality is so low and so cheap you will not want to distribute this on behalf of your company. Trust me.

This company has been nothing but heartache and issues. I will never be working with them again.

Timeline
12/09 I called and got Dina as my sales rep. I send her an email with the previous years jackets that will be duplicated.
12/10 Dina sends quote. We start going back and forth with files so we can start the order process.
12/13 Dina let me know that the art work will be done. Sent the proof the same day. Let Dina know my originally need for jackets had decreased from 25 to 23 will need new quote.
12/14 Dina asked for details. I sent over details for artwork.
12/15 I ask again for quote. She asks for more details. I respond.
12/16 Dina asked for more details.
12/17 I provide additional details.
12/22 I ask Dina if there is anything else she needs since I hadn't heard back.
01/05 I ask Dina again if there was anything else needed. She says she should have final pricing.
01/06 Dina sends over revised artwork. I approve.
01/07 Dina says she is getting final pricing.
01/10 Dina sends over new quote (requested from December 13th). I ask Dina if we order by today when these would ship, she states on or before 02/07. I tell her let's get them started. She states she needs payment. I forwarded this to our Treasurer to give her a call.
01/11 Dina let's me know she had not hear from the treasurer. Same day he calls her with payment.
01/14 Dina calls me letting me know the jacket colors we requested are not available. I ask her what colors are available so I can have the committee review. She tells me on the phone that she will find out.
01/18 Dina calls me, leaves a messages and asks me what I want to do. I emailed, because now I want everything in writing. I told her I still hadn't heard about what colors are available.
01/19 I email Dina again, I still have not heard about what color is available. She calls and let's me know the jacket color I want will be available the first/second week of February. We push our February banquet to March because of this. She responds letting me know that it should only take 4 to 5 days.
01/20 Dina states the jackets are now in stock in that color. I again say let's get them done.
01/24 Dina emails me with questions about imprint details. I respond.
01/25 Dina states the card number is invalid and she possibly wrote the card number down wrong. I told the treasurer to give her a call, she got the card and charged us for this order. Sends me proof and detailed version of quote.
01/26 I sent an issue with one name.
02/02 I email Dina finding out if the order is good or if anything else on my end needed to be done. She responds and says it went to imprint yesterday.
02/21 I email Dina finding out if we have a shipping time frame. She said the tracking had not been updated.
02/23 I email Dina trying to find out when my order will be shipped. She responds saying she will have tracking later that day.
02/28 I email Dina because I still have yet to get tracking and told her we needed these jackets by March 5th. She responds with tracking number.
03/01 I finally receive SOME not ALL of my order.
03/02 I email Dina and let her know I am missing 2 jackets from the order and still need them by March 5th. She states they are at production and will ship tomorrow.
03/05 My event and I do not have these jackets. I have to tell 2 people I do not have them.
03/09 I emailed Dina to let her know I still do not have these jackets. She responds saying they are scheduled to imprint. They are now due to ship by March 15th. I emailed back saying that she said on the 2nd she stated they would ship on the 3rd. No response.
03/23 Emailed Dina to find out where these jackets are. She responded saying they should be going to inprint soon.
03/31 Emailed Dina to get tracking. She gives me a tracking number.
04/01 Final 2 jackets finally arrive.

Nothing about this company has been positive. I shouldn't have to keep following up with my sales rep

0 star review - bought a bunch of bulk items for nurses week, well over $2k, shirts, scissors, water bottles for about a staff of 90- you know because of Covid and recent poor light of nurses in the media, our nurses do a lot and don’t expect anything from our management team. Purchased these items on March 30, went to track the order April 22 and what do you know? Yah, the orders were cancelled. No email, no phone call, NOTHING to notify me. Never again. Talk about being in a pinch, luckily was able to find a different company with better prices and communicated with me via text at 9pm on a Saturday night.
I placed two orders with this company, was one cancelled and the other doesn’t exist?! Funny cause they sent me the email with an order number- I still have the email.

I ordered a backpack in black and they sent one in blue. They had my phone number but chose not to call me. They just sent what they wanted to send. When I called them to see what happened they only offered to give a refund. It is 4/7/22 and Telecommunications week is 4/10/22, a few days away and not enough time to get anything else so I'm SOL! I won't be ordering anything else from them again.

I was offered Free Shipping if I placed an order of $75 or more. When I received my order I had been charged for the shipping. I spoke with customer service and was told that I would have to have proof of the offer. I explained that it was on a banner across the website and that I had entered the promotional code. I did not save the code anywhere and they are denying that there was an offer. This was a deciding factor in my placing the order! They have refused to refund the shipping fee of $14:45. It also took a month to receive my order. There was no personalization requested for the products so this seems like a long time to get my order which ended up being late for my event. I will not be ordering from Positive Promotions in the future.

Ordered a bulk order of t-shirts 9/22. Approved the proof on 9/23 at which time I was told production is usually 7 business days and 2-5 business days for shipping. I contacted the company in October, after a month, to which I was told production had not even started and they assured me I should be receiving the product on 10/22. On 10/29 I called again after still not receiving my items, and was told that they still had not gone to production and they told me they would offer 10% off and would work to get me my items by 11/5. It is now 11/9 and I still don’t have the items. I’ve tried calling and I just get disconnected when I tell them my order #. Going to contact my credit card company and report to the Better Business Bureau. Do not use this company. It’s a scam.

Positive Promotions is a reliable online store to order in bulk, promotional items. They mailed out my items and I received them very quickly and all items were exactly how I ordered them. Quick service & delivery & very friendly, helpful staff.

Ordered, separately, two different items from Positive Promotions. Waited for a period of time and called them to check on the status. Was told the items were on backorder. I asked why I was not informed. They claim it was because of COVID. NOOOOO!!! This is not a blame COVID situation. This is a NOT communicated/notified the customer situation. Positive Promotions should have informed me immediately upon knowing that the items were backordered so I could make other arrangements. Now, I have to scramble and find another promotions company to assist me when I have a conference coming up next month.
Will no longer be using Positive Promotions for any of our business EVER!!!!
Be careful using this company. Be sure to ask if the items are backordered.